General Information

General Information

  • Cookie Notice

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    Privacy Policy

    Privacy Policy

    To respect the privacy of the Users of our websites, we have applied the Privacy Policy.
    Privacy Protection Policy

    1. This Privacy Policy sets out the rules for the processing and protection of personal data obtained from Users when using the website, operating at the Internet address, (hereinafter referred to as the ‘Website’), made available by SunitoLab Limited company incorporated in Poland under the laws of Poland and based in 64-300 Nowy Tomysl, Wypoczynkowa 10,

    2. Within the meaning of the Privacy Protection Policy, ‘User’ shall mean a physical person using the Website.

    3. Using the Website is tantamount to expressing consent by the User to the terms and conditions described in this Privacy Protection Policy.


    Personal Data

    1. In accordance with the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data (the ‘Regulation’), SunitoLab Sp. z o.o. 64-300 Nowy Tomysl Wypoczynkowa 10, entered into the Registry of Companies, kept by the KRS, under number PL7881975520 (in the Privacy Protection Policy referred to as ‘SunitoLab’), hereby informs that it is the administrator of personal data provided by the User in connection with or while using the Website. Personal data is processed in accordance with the Regulation, and in cases required by its content, with the consent of the User.

    2. SunitoLab collects only the data that is necessary to conclude a sale and purchase contract, respond to the questions addressed to SunitoLab, carry out the marketing of its own services and provide information about its offer.

    3. When placing an order, SunitoLab collects data provided by the User in the forms provided. The data include:

        first and last name,
        e-mail address,
        permanent address or a registered office,
        mailing address,
        phone number,
        payment data (including the bank account number).

    4. In cases required by the provisions of the Regulation, the Users consent to the processing of his or her personal data takes place in electronic form, by checking the appropriate box when placing an order or performing other activity on the Website. The User may withdraw his or her consent to the processing of personal data at any time.

    5. Providing data, marked on the Website as required, is voluntary, but necessary in order to conclude a contract and deliver goods to the User. If the User does not provide the required personal data, it will not be possible to register the User on the Website or to conclude a contract and deliver goods to the User.

    6. The grounds for processing by of personal data NuviaLab, given by the User, is the need to perform the contract, and also, at the Users request, take the necessary actions before its conclusion (Article 6, paragraph 1, letter ‘b’ of the Regulation). In the case of marketing of its own services and sending information by Sunitolab about its offer to the e-mail address provided by the User, the grounds for processing of the personal data of the User is the implementation of the legally justified interest of SunitoLab (Article 6, paragraph 1, letter ‘f’ of the Regulation). Processing data in order to provide information by SunitoLab about its products creates a possibility to provide the User with information about the current offer. In the case of the Newsletter service being performed for the User, the grounds for data processing is the Users consent (Article 6, paragraph 1, letter ‘b’ of the Regulation), which can be withdrawn by the User at any time.

    7. The Users personal data will be kept in a form which allows for the identification of the User for a period no longer than necessary to achieve the purpose for which personal data has been collected and processed in accordance with the law. Personal data will, therefore, be kept for the period necessary to implement the purchase and sale contract. After this time, the data will be processed for the period necessary to resolve any potential disputes, e.g. related to claims (this period will include the limitation period for claims under the contract, in accordance with the applicable provisions of the law).

    The Users Rights and Obligations

    1. The User has the right to access the content of personal data and the right to request supplementing, updating, transferring, limiting the processing, rectification of his or her personal data, temporary or permanent suspension of their processing or their removal if they are incomplete, out-of-date, untrue or have been collected in violation of provisions of the law, or are no longer necessary to achieve the purpose for which they have been collected.

    2. In the case of the processing of the Users data for the purpose of marketing the service and SunitoLab’s own products, the User may at any time submit a written and motivated request to cease the processing of his or her data due to his or her special situation or to object to the processing of his or her data for this purpose.

    3. SunitoLab provides the User with the possibility of deleting his or her personal data from the database at the request of the User or on the basis of the provisions of the Regulation.

    4. SunitoLab may refuse to delete personal data if the User has violated the rules of the Website or applicable law, and the retention of personal data is necessary to clarify the circumstances of the violation and determine the liability of the User.

    5. If the User places any personal data of other persons on the Website (including their first and last name, address, telephone number or e-mail address), he or she may do so only if they do not violate the applicable law and personal rights of such persons.

    Data Protection

    1. In order to protect the User’s personal data against making them available to unauthorized persons, collecting by an unauthorized person, processing in violation of applicable laws and against their change, loss, damage or destruction, technical and organizational measures are applied in order to ensure the protection of the personal data being processed; the measures used are appropriate to the threats and categories of data covered by protection.

    2. In particular, the Administrator uses technical means to prevent unauthorized persons from acquiring or modifying data. In addition, the data provided by the User when filling out and submitting internet forms is encrypted with the use of SSL certificates.
    Changes to the Privacy Protection Policy

    1. SunitoLab reserves the right to make changes to the Privacy Protection Policy and, at the same time, ensures that the rights of the User resulting from this document shall not be restricted without his or her consent. Any changes to the Privacy Protection Policy will be published on the website:

  • Nam elementum

    Returns Policy

    Returns Policy

    Delivery method and price listWe ship orders within 1-2 business days.We make every effort to ensure that your order arrives intact. Choose from three convenient delivery methods and we'll do the rest.The delivery of goods ordered in the Pharmacy via the Portal is carried out only by courier

  • Shipping Information

    Shipping Information

    What is the delivery time?

    - We deliver to over 150 countries
    - Delivery time depends on your location
    - Shipment is sent within 1 working day of receiving the order
    - Shipping is carried out using a courier company or post

    What is the delivery time to my country?

    USA - up to 10-14 business days - post office
    Canada - up to 10-14 business days - post office
    Great Britain - up to 3-5 business days - courier
    Ireland - up to 6-7 business days - courier
    All countries in Asia + Australia, New Zealand - up to 7-14 business days - courier
    Poland - up to 3 business day - courier
    Netherlands - up to 3 business day - courier
    Italy - up to 3 business days - courier
    Spain - up to 3 business days - courier
    Belgium - up to 2 business days - courier
    France - up to 3 business days - courier
    Germany - up to 3 business days - courier
    Switzerland - up to 4 working days - post office
    Hungary - up to 3 business days - courier
    Portugal - up to 3 business days - courier
    Sweden - up to 3 business days - courier
    Czech Republic - up to 3 business days - courier
    Romania - up to 3 business days - courier
    Austria - up to 3 business days - courier
    Greece - up to 7 business days - courier
    Norway - up to 7 business days - post office
    Montenegro - up to 5 business days - courier
    Other countries in Europe - up to 5-7 business days - courier
    South America - up to 14 business days - post office
    Africa - up to 14 business days - post office

    Can I pay cash on delivery?

    Cash on delivery is available in most European and Asian countries.

    To which countries are parcels delivered?

    We deliver to anywhere in the world except countries with international sanctions.

    How do I cancel my order?

    Use the contact form.

    How do I edit my order?

    Contact customer service using the contact form.

    Will I pay customs duties?

    In a few cases it is possible.

  • Terms and Conditions

    Terms and Conditions

    Terms & Conditions

    This document defines the conditions for making purchases in the online store run by Seller at the following address:

    SunitoLab Limited company incorporated in Poland under the laws of Poland and based in 64-300 Nowy Tomysl Wypoczynkowa 10 interchangeably referred to as "Seller".

    Seller can be contacted using the contact form. To contact the seller please click contact us in websiste.

    1. Definitions

        Terms and Conditions – the terms and conditions laid out in this document.
        Customer – a natural person, legal person or an organizational unit without legal personality but having the legal capacity, who places Order in Online Store in accordance with terms and conditions specified herein.
        Consumer – Customer who is a natural person using Online Store to perform activities unrelated to their trade or business activities.
        Seller – the provider of sales services via Online Store on the terms specified herein.
        Subject of transaction – Items listed and described on the website of Online Store.
        Item – a moveable item presented in the Online Store which is the subject of Contract of Sale.
        Contract of Sale – the contract of sale of Items, concluded between the Seller and the Customer, using Online Store.
        Online Store (Store) – online service available at via which Customer can place Order.
        Order – Customer's statement of intent clearly specifying the type and quantity of Items and leading directly to the conclusion of Contract of Sale.
        Data communications system – a group of interrelated IT equipment and software providing the processing and storage, as well as sending and receiving data via telecommunications networks by means of a terminal device appropriate for a given type of network.

    2. General Provisions

        These Terms and Conditions define the rules for using the online store available at
        A prerequisite for placing Order in Online Store by Customer is prior reading of these Terms and Conditions and the acceptance of its provisions in the course of placing Order. Online Store provides retail transactions over the Internet.
        All Items offered in the store are brand new, originally packed, free from physical and legal defects.
        As part of the technical requirements necessary to work with the data communications system used by Seller for transaction processing, Customer must have an active e-mail account (e-mail) and the device connected to the Internet.
        Customer is obliged not to deliver content prohibited by law, such as promoting violence, defamatory or in breach of personal rights or other rights of third parties.

    3. Placing Orders

        All prices presented on the website are gross prices denominated in pound sterling. Prices do not include shipping costs.
        Orders are accepted via the website/phone/e-mail.
        Orders can be placed on the website 24 hours a day, 7 days a week all year round.
        Order is effective when Customer has properly filled out the order form and given correct contact details including the exact address to which Items are to be delivered as well as a phone number and e-mail address.
        If the above referred data is incomplete, Seller will contact with Customer. If it is not possible to contact Customer, Seller reserves the right to cancel Order.
        Customer has the possibility for their data to be remembered by the system to facilitate the placing of orders in the future. For this purpose, Customer should provide a username and password needed for accessing their account. Customer login is the e-mail address provided by Customer. Password is a string provided by Customer. Customer password is not known to Seller and Customer is obliged to keep it secret and protect against unauthorized access by third parties.
        Once Customer has effectively placed an order, they will receive an automated response acknowledging the reception of order by the store.
        The order processing will start: the moment the payment has been recorded in the bank account specified in the order confirmation (in the case of payment by bank transfer) or immediately after placing the order (in the case of credit card payment or when "collect on delivery" option has been selected).

    4. Shipping Cost and Time

        Items are shipped to the address provided in the order form, given by phone or by email. Store will immediately inform Customer about improperly completed order form that would make it impossible to make a delivery or could delay it.
        Items are delivered by specialist courier service or by post.
        Delivery is provided in accordance with the deadline specified individually for each Item on the website. When choosing "Money transfer" or "Payment by credit card or online bank payment” as the payment option, the delivery time given on the website will be extended to allow for the funds to be recorded in the store's bank account (typically 1-3 business days).
        Customer is charged for delivery (shipping) defined at the time of placing an order.

    5. Payment

        For each product sold, personal proof of purchase (invoice) is issued.
        Payment for the ordered items can be collected on delivery (when items are being handed over to Customer), via the electronic payment system (CCNow, NCPayments) or by bank transfer directly to the bank account of the store.

    6. Withdrawal from the Contract

        Consumer who has remotely concluded the contract, has the right to withdraw from the contract within 14 days without giving any reasons by providing an appropriate written statement. This date is a non-negotiable deadline and runs from the day the items have been delivered to a customer. To comply with this deadline, a declaration should be sent to Seller before the end of this time.
        When a withdrawal from a remote contract takes place, the contract is considered null and void. What the parties have furnished, should be returned unchanged unless a change was necessary in the ordinary course of business.
        The return should be made without delay, not later than within 14 days. Purchased items must be returned to the address indicated by Seller.

    7. Complaint Procedure

        Complaints should be submitted to Seller.
        When submitting a complaint to Seller, the product in question, a proof of purchase and completed complaint form must be delivered to Seller.
        Seller will consider the complaint within 14 days of submitting the complaint.

    8. Privacy Policy and the protection of Personal Data

        The administrator of databases containing personal data provided by customers of online store in connection with the purchase is Seller.
        Personal data is used for the purpose of sales contract performance and as such may be transferred to third parties responsible for the delivery of purchased items to the customer and, in the case of installment buying, to institutions providing the financing. Customers have the right to access their personal data and to amend it. Personal data is provided by customers on a voluntary basis.
        Information on the methods and technical measures for detecting and correcting errors in the data entered:
            When submitting Order, until the "Place order" button is clicked Customers can correct the entered data by themselves,
            Data verification or correction of Order may also be done by sending a message to the seller. To contact the seller, please click here.
            Customer has the ability to change the data that has been entered at the time of registering the Account at the online store at any time using the options provided.
        Information on the principles and methods of registering, protecting and providing the content of the contract by Seller to the other party:
            Registering, protecting and providing the content of the contract by sending relevant e-mail after Contract of Sale has been concluded.
            Registering, protecting and providing the content of the contract by sending the content of the contract concluded to Customer e-mail address specified by Customer or by providing Order specification and proof of purchase to Customer.
            The content of the concluded contract is additionally recorded and protected in Seller's computer system and provided on every Customer request.

    9. Changes to Terms and Conditions

        Customers holding an account in online store will be informed of changes in Terms and Conditions via e-mail.
        If Terms and Conditions have changed since Customer last sign-in in the online store, Customer will be asked to accept the provisions of these changes. If Customer does not accept Terms and Conditions, particularly after the changes have been introduced, it will not be possible for the customer to make purchases in Online Store.
        Customer who does not accept the changes introduced in Terms and Conditions have the right to have their account deleted at any time.
        Orders placed by Customers before the changes to Terms and Conditions have entered into force, will be carried out according to the existing provisions of Terms and Conditions.

    10. Applicable Law

        If your contract is with the Asia branch of SunitoLab Limited, then this agreement shall be governed by laws of the Poland Administrative Region (“Asia”) without regard to its conflict of law provisions; And the parties to this agreement hereby submit to the exclusive jurisdiction of the Poland courts, except as otherwise stipulated under applicable law.
        If your contract is with the European Branch of SunitoLab Limited, this agreement shall be governed by laws of the Republic of Poland (“Europa”) without regards to its conflict of law provisions; And the parties to this agreement hereby submit to the exclusive jurisdiction of the courts of Poland.
        If you reside in Europe, Africa, these Terms of Service are governed by and construed in accordance with the laws of the Republic of Poland. If you reside in North America, South America, Asia, Oceania, these Terms of Service are governed by and construed in accordance with the laws of Poland.